Privacy Policy

Last Updated: April 20th, 2025

This Privacy Policy describes how Cluster AI ("we", "us", or "our") collects, uses, and discloses your information when you use our mobile application (the "App").

By using the App, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Account Information: When you create an account, we collect your email address, username, and password.
• Profile Information: You may provide additional information such as a display name or profile picture.
• Payment Information: If you subscribe to a paid plan, we collect payment information through our payment processor, such as your name and credit card information. We do not store complete credit card information on our servers.

1.2 Usage Information

We collect information about how you use the App, including:

• Conversations: The content of your conversations with AI models, including prompts you enter and responses you receive.
• App Usage: Information about how you interact with the App, such as features you use, time spent in the App, and actions you take.
• Log Data: When you use the App, our servers automatically record information that your device sends. This may include your IP address, device information, operating system, and app crash reports.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App
• Process transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns to enhance user experience
• Enforce our terms, conditions, and policies
• Protect the security and integrity of the App

3. Sharing of Your Information

We may share your information with:

3.1 Third-Party Service Providers

We use third-party services to help us operate the App, such as:

• AI Model Providers: Your conversation data is sent to third-party AI model providers to generate responses.
• Cloud Storage: We use secure cloud storage to store your conversations and account information.
• Payment Processors: We use third-party payment processors to handle subscription payments.
• Analytics: We use analytics tools to help us improve the App's performance and user experience.

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you request deletion of your account, we will delete your personal information, but may retain anonymized usage data.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request copies of your personal information.
• Rectification: You can request that we correct inaccurate information or complete incomplete information.
• Erasure: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

7. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at will@5dwaves.com.